Solutions · Automobiles

From showroom to service bay, voice AI for India's auto industry

OEMs, dealerships, and fleet operators use Verbalyze for service reminders, test drive booking, roadside assistance, insurance renewals, and loyalty engagement, in every customer's language, at scale, 24×7.

Service RemindersTest Drive BookingRoadside AssistLead Follow-UpInsurance Renewal30+ Languages
Request Pilot Voice Agent Platform

Our 60% service show-up rate and 3× lead conversion figures are sustained through continuous post-go-live iteration. The Agentic Ops loop monitors every dealership follow-up call and refines the agent's flow until show-up rates consistently hold.

60%
Service Show-Up Rate
3×
Lead Conversion Lift
55%
Insurance Renewal Rate
24×7
Roadside Assistance
4×
Faster Test Drive Booking
30+
Indian Languages
Use Cases

Every auto customer touchpoint, automated

[ USE CASE 01 ]

Service Appointment Reminders

Automated outbound calls to vehicle owners for scheduled maintenance, oil change, periodic service, and warranty expiry reminders. Captures preferred service slot and updates DMS (Dealer Management System) automatically.

Bring 60% of due-service customers to workshop — increase service bay utilisationUpdate DMS appointment records automatically — no service advisor manual entryRemind customers in their local language — Marathi, Tamil, Telugu, Kannada covered
  • Periodic service due reminders
  • Warranty expiry notifications
  • AMC renewal prompts
  • Post-service satisfaction calls
  • Service completion & delivery notifications
[ USE CASE 02 ]

Test Drive Scheduling

Inbound and outbound voice AI for test drive booking. AI agents explain variant features, check demo vehicle availability at nearest dealership, confirm preferred date/time, and send confirmation. Reduces human coordinator dependency.

Book test drives 4× faster — convert digital interest to showroom footfall immediatelyCheck real-time slot availability across all your city dealerships during the callHandle inbound test drive requests at any hour — zero missed weekend enquiries
  • Inbound test drive request handling
  • Outbound lead follow-up for booked queries
  • Variant feature explanation
  • Nearest dealership slot check
  • Confirmation and reminder calls
[ USE CASE 03 ]

Roadside Assistance & Emergency Response

24×7 multilingual AI-powered roadside assistance intake, flat tyre, breakdown, accident, fuel depletion. Collects GPS location via voice, dispatches nearest RSA team, and provides ETA updates. Available in 30+ Indian languages.

Respond to breakdown calls 24×7 — never leave a customer stranded without supportCapture GPS location via voice and dispatch nearest RSA team in real-timeComplete intake and dispatch in under 3 minutes — minimise customer distress time
  • Breakdown triage and intake
  • GPS location capture via voice
  • Nearest RSA team dispatch
  • ETA updates and follow-up calls
  • Accident report initiation
[ USE CASE 04 ]

Sales Lead Follow-Up

AI voice agents follow up on all digital and walk-in leads within minutes, explaining features, finance options, and offers. Qualify intent, capture preferred contact time, and book counsellor call. 3× higher conversion on rapid follow-up leads.

Triple lead-to-booking conversion with immediate follow-up vs delayed human callbacksCall every new lead within 5 minutes — before competitor showrooms doExplain finance and EMI options during the call — move customers to booking intent faster
  • Instant lead acknowledgement calls
  • Variant and colour preference capture
  • Finance and EMI option explanation
  • Exchange vehicle enquiry handling
  • Sales counsellor appointment scheduling
[ USE CASE 05 ]

Vehicle Renewal & Insurance

Automated renewal calls for vehicle insurance, registration (RC renewal), and fitness certificates. Cross-sell vehicle protection plans, extended warranty, and accessories. Integrates with insurer APIs for instant quote generation.

Recover 55% of expiring vehicle insurance policies with automated renewal callsRemind customers about RC, fitness certificate, and pollution certificate due datesIntroduce extended warranty and protection plan upsells during renewal conversations
  • Vehicle insurance renewal reminders
  • RC renewal and fitness certificate alerts
  • Extended warranty offers
  • Vehicle protection plan cross-sell
  • Accident claim follow-up calls
[ USE CASE 06 ]

Post-Purchase Follow-Up & Loyalty

Welcome calls, first service reminders, anniversary greetings, and loyalty programme enrolment, all automated and personalised in the customer's language. Builds long-term customer relationships without manual effort.

Build long-term relationships through welcome calls, service reminders, and anniversary outreachEnrol customers into loyalty programmes during calls — increase repeat purchase intentAutomate every post-purchase touchpoint — no CRM manual follow-up task needed
  • Delivery day welcome calls
  • First free service reminders
  • Vehicle anniversary engagement
  • Loyalty programme enrolment
  • Referral programme activation
Integrations

Connects to your dealership & OEM systems

CDMS (Tata Motors)eVA (Maruti)DealerSocketCDK GlobalInception DMSAutosys DMSSalesforce AutoSAP Dealer PortalExotelKnowlarity

Frequently Asked Questions

What Dealer Management Systems (DMS) do you support?

We integrate with Tata CDMS, Maruti eVA, CDK Global, DealerSocket, Inception DMS, and other proprietary OEM dealer portals out of the box.

How does the voice agent handle roadside assistance?

The AI agent answers breakdown calls 24/7, extracts key symptoms and vehicle model details, captures GPS location via automated voice coordinate extraction, and alerts your RSA dispatch system.

Can we schedule service slots in real-time?

Yes. The voice agent queries your DMS for live workshop service slots during the call, proposes available timings to the customer, and creates the booking instantly.

Start with service reminders, see ROI in week one

Pilot with your service department. Deploy in 2 weeks. No DMS change required.

Request an Auto Pilot