Solutions · Healthcare
HIPAA-AlignedNABH CompatibleABDM Ready

Voice AI for India's healthcare system, in every patient's language

From rural PHCs to corporate hospital chains, AI voice for OPD booking, medication reminders, doctor dictation, and patient follow-up. In Hindi, Tamil, Telugu, and 27 more Indian languages. HIPAA-aligned and NABH-compatible.

Request Pilot Voice Agent Platform

These outcomes — including the 60% no-show reduction — are sustained through continuous iteration, not a one-time setup. Our Agentic Ops loopmonitors every patient call and keeps refining the agent's scheduling flow until the numbers hold.

60%
No-Show Reduction
70%
Documentation Time Saved
35%
Medication Adherence Lift
40%
Readmission Reduction
1M+
Patient Calls Per Day
22+ · 30+
Indian & Global Languages
Use Cases

End-to-end patient communication, automated

[ USE CASE 01 ]

OPD Appointment Booking & Management

Patients book, confirm, reschedule, and cancel doctor appointments via voice, in their own language. Integrates with hospital HIS/HMS. Smart slot allocation based on doctor availability, urgency triage, and patient preference.

Reclaim 60% of lost appointment slots from no-shows — more patients, more revenue per dayBook appointments 4× faster than a call centre agent — serve more callers per hourLet patients book at any time — nights and weekends covered with no staff on shift
  • Inbound booking across all specialties
  • Auto-confirmation and reminder calls
  • Waitlist management and cancellation fills
  • Multi-hospital and multi-city booking
  • Specialist referral booking
[ USE CASE 02 ]

Medication Adherence & Reminders

Automated daily or weekly medication reminder calls in the patient's native language. Chronic disease management programs for diabetes, hypertension, and cardiac patients. Adherence tracking fed back to care teams. Adherence analytics per patient: call answer rate, confirmed adherence %, reported side effects, and missed dose streaks, aggregated into a care team dashboard with intervention triggers.

Improve medication adherence by 35% — reduce chronic disease complications and readmissionsScale adherence programmes across thousands of patients simultaneouslyPersonalise reminder timing and language per patient — improve follow-through rates
  • Daily medication reminder calls
  • Side effect check-in calls
  • Refill reminder and pharmacy linkage
  • Caregiver notification on missed doses
  • Adherence reporting for care teams
[ USE CASE 03 ]

Post-Discharge Follow-Up

Automated post-discharge calls to check patient recovery, monitor symptoms, confirm follow-up appointments, and alert care teams to warning signs. Reduces readmission rates and improves patient satisfaction scores. Each follow-up call generates a structured symptom severity record: patient-reported vitals, warning flag classification, follow-up appointment status, and care team escalation trigger, feeding readmission risk scoring.

Cut readmissions by 40% — directly reduce cost per episode and regulatory penaltiesMeet NABH patient satisfaction protocols automatically — audit-ready documentationReach every discharged patient in 72 hours — with zero nurse coordinator time
  • 24/48/72 hour post-discharge calls
  • Symptom severity triage
  • Follow-up appointment confirmation
  • Care team escalation triggers
  • Discharge instruction comprehension check
[ USE CASE 04 ]

Doctor Dictation & Clinical Documentation

Real-time clinical-vocabulary ASR for doctor notes, OPD prescriptions, and discharge summaries. ICD-10 and SNOMED code recognition. Integrates with EMR systems to auto-populate structured clinical fields. ASR output includes structured clinical entity extraction: diagnoses, drug names, dosage instructions, ICD-10 codes, and procedure codes, as typed JSON fields, not raw text, for direct EMR field population.

Free up 70% of doctor admin time — let clinicians see more patients per dayAuto-recognise ICD-10 codes from dictation — structured EMR fields populated directlyIntegrate with your existing EMR/HMS — no parallel system or re-entry needed
  • Real-time dictation to EMR
  • OPD prescription generation
  • Discharge summary dictation
  • Radiology and pathology report dictation
  • Surgical note documentation
[ USE CASE 05 ]

Patient Intake & Triage

Automated inbound voice intake for emergency and OPD triage. Collect symptoms, vital history, and urgency indicators before the patient reaches the doctor, in any Indian language. Smart routing to the right department.

Cut patient intake and triage time in half — reduce emergency wait timesCapture structured symptom data before the doctor enters — arrive preparedRoute patients to the right department automatically — no receptionist bottleneck
  • Inbound symptom collection
  • Urgency scoring and triage routing
  • Insurance eligibility verification
  • Patient history capture
  • Emergency escalation triggers
[ USE CASE 06 ]

Preventive Care & Vaccination Campaigns

Population-scale outbound calls for vaccination drives, health screening reminders, and preventive care campaigns. Handles 100,000+ calls per day for national immunisation programs, cancer screening, and wellness checkups.

Reach 1 million+ citizens per vaccination or screening campaignDeliver personalised outreach in every regional language — no translation gapIntegrate with ABDM and AYUSHMAN BHARAT for government-programme compliance
  • Vaccination due reminders
  • Screening appointment scheduling
  • Wellness programme enrolment
  • Chronic disease risk assessment
  • AYUSHMAN BHARAT integration
Compliance

Healthcare regulatory framework

HIPAA-Aligned
Patient data handling aligned with HIPAA standards | encrypted in transit and at rest, access controls, and audit trails.
DPDP Act 2023
Patient consent management, PII redaction of health records, data residency in India.
NABH Standards
Patient communication documentation aligned with NABH accreditation requirements.
ABDM Integration
Ayushman Bharat Digital Mission compatible | ABHA number capture and health record linkage.
Integrations

Connects to your HMS & EMR

Practo HMS
Enoah HIS
Insta HMS
Medic HMS
Epic EMR
Cerner
Greenway Health
Custom HL7/FHIR

Frequently Asked Questions

Is the Healthcare voice agent HIPAA compliant?

Yes. All voice calls, transcripts, and patient details are handled in compliance with HIPAA-aligned policies (encrypted at rest/in transit, role-based access control, and absolute logs). Data is kept within Indian boundaries to satisfy local compliance.

Which EMR and HIS platforms do you integrate with?

We support integrations with major HIS/HMS solutions like Practo, Enoah HIS, Insta HMS, Medic HMS, as well as HL7/FHIR APIs for custom systems.

How does the AI handle medical terminology?

Our models are adapted for healthcare domains. They recognize Indian clinical terms, generic/brand drug names, ICD-10 medical codes, and common patient symptoms in 30+ regional languages.

Start with a 30-day pilot

Deploy OPD booking and reminder calls for one hospital in 2 weeks. Free pilot available.

Request a Healthcare Pilot